*ALL Vinyl, Fabric, Rhinestone, Spangle, Sublimation and custom/special order products are made to order and NOT returnable. Due to the nature of our template mats, they are also a non-return able product. Even though we cannot accept returns of made to order/non-returnable items, if you are having a problem with one of our products, please let us know. We may be able to help you out or offer some suggestions.
Returns Terms and Conditions:
- The returned items must be in their original condition and packaging.
- Shipping costs are not refundable. If our original shipping costs exceeded the original shipping amount you paid to us, this will be subtracted from your refund.
- For example, orders that qualify for free shipping will have our shipping costs subtracted from your refund.
- Credit for returned items will be refunded to the original form of payment or store credit.
- We do not process exchanges.
- You are responsible for all return shipping costs.
- You cannot return part of a pack of multiple items. For example, if you purchased a pack of 50 headbands you cannot return 10 of them that you did not use.
- Please make sure you use a reliable, trackable shipping method and insure your return if necessary. We cannot be responsible for lost returns.
- Please email [email protected] with questions.
- Wholesale cases and bags that are returned will be subject to a 15% restocking fee. All other returns may be charged a 10% restocking fee.
- Special order items that are not regular stock of Cheer Bow Supply are not returnable.
- Vinyl, Fabric, Rhinestone, Sublimation, Custom, Template Mats and Spangle products are made to order and NOT returnable.